Information technology (IT) departments within life sciences organizations are under constant pressure not only to maintain services but also improve them while controlling expenses. IT leaders face these daunting challenges amid funding constraints and continually shifting demands for IT resources. Combining supply chain principles with industry-leading practices, such as the Information Technology Infrastructure Library® (ITIL®), can create an effective framework for supporting cost transparency and IT resource capacity management to meet demand for IT services. Most organizations have some or all of the elements necessary to create an end-to-end supply chain, but these components are often at varying levels of maturity or are not integrated with other critical processes.
Read more about how to determine the maturity level of your organization’s IT supply chain, identify gaps and work towards an end-to-end solution that meets your service management needs.